At Smard Art, we are committed to delivering your art pieces to you in a timely and efficient manner. We understand that receiving your artwork is an exciting moment, and we strive to make the process as seamless as possible.
All of our art pieces are made to order, and production typically takes 3-5 days. During busy periods, production times may be longer, and we will do our best to keep you informed of any delays.
Shipping Time:
Once your artwork has been produced, it will be shipped to you via a courier service. Shipping times will vary depending on the courier, but typically take up to 10 business days. If you need your artwork delivered sooner, please let us know and we will do our best to accommodate your request.
Tracking Information:
As soon as your artwork has been shipped, we will provide you with a tracking number so that you can track your delivery.
Delivery:
Our couriers will make every effort to deliver your artwork on time and in good condition. If for any reason the artwork is damaged during transit, please contact us immediately and we will do our best to resolve the issue.
Order failed to deliver
If the carrier isnāt able to deliver the items because of the wrong address, or if the package was unclaimed by you, itāll be returned to the default return address.Ā
Order was lost in transit?
If the address is correctĀ but your package still hasnāt arrived, then we recommend getting in touch with your local post office to see if your order is there.Ā
If the address was incorrect, then the package will be sent back to the return address (to us) and weāll contact you for an updated address when we receive the returned package. It might take a few weeks (4) before we can receiveĀ the returned package and ship it back to you. If we donāt receive the package, then youāll have to submit a new order to replace the original.Ā Please note that youād be responsible for the shipping costs.
What Ā if yourĀ package is marked as delivered but youĀ havenāt received it yet :
If your tracking status shows "Delivered" but you havenāt received your package, allow 24ā48 hours as carriers sometimes mark items as delivered slightly before the actual arrival. If the package still hasnāt arrived after 48 hours and cannot be located, reach out to us and weāll be happy to assist further..
International Shipping:
We do offer international shipping, but please note that shipping times and costs will vary depending on the country and location. If you are interested in purchasing an art piece and having it shipped internationally, please contact us for more information.Ā Also,Ā additional custom fees may apply for some international orders
