The Bag

POPULAR QUESTIONS

• RETURNS
  • Can I get my money back?

    If for any reason you are not satisfied with your order, please return it within 14 days and we will refund you the full amount.*

    *Items must be returned in good condition. For wall art, no rips, folds or stains on the prints or canvas. Apparel and accessories must not be used, worn or stained.

    We provide a return label for orders within Canada. Orders from the USA will be returned at the customer's expense.

    For more details on our return policy, please read here

  • Do you pay shipping on returns?

    We provide a return label for all orders within Canada.

    However, please note that orders from the USA will be returned at the customer's expense as shipping couriers change once items have crossed the border.

    Are you wondering how to return your order? See next question below.

  • How do I return my order?

    We're sorry you're not happy with your product. We'd appreciate if you took a few moments to tell us why, so we can improve in the future.

    To return your item:

    Email us at info@anayaarts.ca and include the following details: order number, the reason you're returning the item, photos of the item, and specify whether it’s a return or an exchange (if exchange, let us know which item and size).

    Once reviewed, your return label will be sent to you via email (please note that only orders within Canada qualify for a free return label).

  • When does the 14-day returns period start?

    Not satisfied? We'll be happy to refund your purchase within 14 days of receiving it. Meaning, your 14-day returns period starts from the day your online order had arrived, as indicated by the tracking number or the day you purchased from our brick and mortar store.

  • Can I return items bought with a gift card?

    Yes you can return them, but please note that we are not able to refund purchases placed with a gift card. However, we can issue a store credit, so you could purchase another item on our online store.

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• SHIPPING
  • Where do you ship to?

    We ship to Canada and USA only. International shipping outside North America is currently not available.

    All standard orders are shipped within 5-7 business days (NOTE: a business day does not include Saturdays, Sundays, statutory holidays, or any holidays observed in USA/Canada). Please keep this in mind when placing your order.

    Once your order is ready, we will send you the tracking number by email or text and keep you posted on the shipment progress.

  • Where do you ship from?

    Our products are shipped from Canada.

  • How can I track my order?

    Thank you for your order. Tracking details will be emailed to you once your order has been shipped out. We ship our standard orders within 5-7 business days.

    Already have a tracking number? Track your order here.

  • Will I be charged extra by customs?

    If there are any taxes and customs duties, they will need to be settled by customers.

    The cost of duties and charges varies per country/region, according to your local regulations.

    Anaya Arts is not responsible for any packages held by custom agencies.

  • Why is my order split?

    Some orders may be split due to their size and the way they are packaged (example: apparel and wall art cannot be packaged together and will therefore ship separately in their respective packaging).

  • What if my order is missing or lost?

    We’re sorry for the inconvenience. Please email us ASAP at info@anayaarts.ca so that we can open a claim with the courier service.

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• ORDERS & PAYMENTS
  • Are these prices in American or Canadian dollars?

    The website’s default currency is  US dollars . A currency converter can be found at the top right corner or at the very bottom of the website.

    A pop up may also appear when you first visit asking if you’re browsing from Canada or USA.

  • What payment methods do you accept?

    Great question! At the moment, we accept VISA, Mastercard, AMEX, Paypal, Google Pay, Apple Pay, Shop Pay and Sezzle (for orders above $50 USD).

  • What is Sezzle and how does it work?

    Sezzle allows you to split orders over $50 USD into 4 interest-free payments over 6 weeks. No hidden fees!

    How does it work? 1) Select Sezzle as your payment method during checkout. 2) You will be redirected to Sezzle’s website to sign up or login to complete your order (subject to eligibility check and approval). 3) Your order will be shipped out right away, so you can enjoy it and pay the rest over time.

  • What information is required at checkout?

    Please be sure to select the correct art type and/or sizes when ordering.

    Please provide the correct shipping details. This MUST include recipient name, unit/apartment number, buzz code or any other relevant information necessary for a successful delivery. Please keep this in consideration when traveling, planning to move or sending as a gift.

    If we must re-send an order due to missing information, shipping fees will be covered by the customer.

    Anaya Arts will not be responsible for orders sent to the wrong address or returned to sender due to insufficient information.

  • My discount code is not working.

    We’re sorry for the inconvenience. Please contact us at  info@anayaarts.ca and we’d be happy to help you with your concern. 

  • Can I use more than one discount code?

    At this time, only one discount code  can be applied to any order.

    On the checkout page, please enter one discount code and it will be applied to your purchase.

    Please note that discount codes cannot be applied when redeeming our gift card.

  • Can I cancel my order?

    You can request to cancel your order, but it must be done before your order is shipped. Please contact us at info@anayaarts.ca for further assistance.

  • Do you gift wrap or add custom messages?

    Thank you for choosing our products as your gift! Unfortunately, we don’t gift wrap or write messages at the moment.

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Have more questions? Visit our FAQ page