It is the full responsibility of the customer to thoroughly read the Store polices so there’s no misunderstanding.
Your personal data will be used to process your order, support your experience throughout this website.
- Shipping/delivery times depend on the shipping rate you choose at checkout. Make sure to choose the right one, cause they won’t be no change accepted.
- Processing by our third-party print/apparel services can take 7-21 business days.
- Processing for Personal Painting commission can take 7-21 business days as well. Note that the customer has to contact Smard.art, 3-4 weeks before deadline for a commission.
- Once you receive a notification that your order has been shipped, delivery will take
- 3-8 business days in the US,
- 6-10 business days in Canada, (can take less for personal commission)
- 5-20 business days international.
- After receiving tracking number, we can’t make any change about your order.
- Please note that once your order has been shipped for delivery, Smard.art has no power over it. We’ll do our best to fix any issues, but the courier is responsible for delivery. Please understand.
- Please read about : COVID 19 regarding order delays. Thank you.
- Once you’ve placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.
- Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we . will do our best on a case-by-case basis.
- The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Smard.art will not make any refunds and will not resend the Product.
- If carrier tracking indicates that a Product was lost in transit, you may make a written claim for a refund of the lost Product. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to Smard.art investigation and sole discretion.
- While we may provide delivery estimates, we can’t provide guaranteed delivery dates. Once Smard.art receives payment for your order (including delivery fees), we fulfill the order and pass it onto the carrier. This is also the moment where you legally become the owner of the products.
- We deliver to most places in the world. You shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.
- Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Average time for delivery may be shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.
- Ownership of the Products will only pass to you after we receive full payment of all sums due in respect of the Products, including delivery charges and taxes, and deliver the Products to the carrier.
3. RETURN AND EXCHANGE POLICY.
- Due to international logisctics issues, we do not accept returns and refunds for prints or apparel except if damaged.
- If item is damaged upon receipt or if you were sent the wrong item, please kindly send a message at firstname.lastname@example.org within 5 days upon receiving the package.
- Please include in your order number, a photo showing damages, the complete details of your concern including your name, adress, and contact number or email.
- Items to be returned should be sent to us with complete packaging including the products and free gifts (if there’s any).
- UNDAMAGED PRODUCTS ARE FINAL SALE. Every product is printed to order by our third-party print/apparel services across the globe, so refunds or exchanges are not offered at this time for undamaged orders.
- Please use the original box package to send us the damages or wrong item. If the boxes are missing, please well-pack the products in a box. Please do not write any note on the returned product.